Services
Inbound & Outbound Services
Customer Care Services
Delivering friendly, knowledgeable, and efficient support that keeps your customers satisfied and loyal — every single time.
Lead Generation
Identifying, engaging, and nurturing potential customers to help your sales team close more deals, faster.
Help Desk Support
Resolving technical issues and customer queries quickly to ensure uninterrupted service and a smooth experience.
Appointment Booking
Scheduling meetings and consultations efficiently to keep your business pipeline active and well-organized.
Direct Response Call Center
Managing incoming calls from your marketing campaigns with precision to convert interest into immediate action.
Follow-Up Calls
Reconnecting with prospects and customers to maintain relationships, collect feedback, and encourage repeat business.
Our Clients Reviews
Outsourcing to Genefit Global was the smartest decision we made this year. They handle everything from client calls to back-office tasks with such precision. It feels like an extension of our own team.
Founder
Genefit Global completely transformed how we handle customer support. Their team is professional, efficient, and truly understands our brand voice. Our response time has improved, and so has client satisfaction.
Operations Head
The level of commitment and consistency we’ve seen from Genefit Global’s agents is outstanding. They take ownership of every process, and it truly shows in the results.
Customer Experience Director
Genefit Global made outsourcing feel effortless. From onboarding to daily reporting, everything runs smoothly. I highly recommend their services for any growing business.
Entrepreneur
Professionalism, transparency, and performance — that’s what you get with Genefit Global. They’ve helped us scale our business faster than we expected.
CEO
Working with Genefit Global has been a game-changer for our business. Their team is proactive, reliable, and always goes the extra mile to deliver quality. We’ve seen a huge boost in productivity and client satisfaction.
Managing Director
US-based BPO since 2013 | Driving leads, boosting sales & elevating customer support across industries.
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Working Hours
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